Seller record · Telehealth service

Prime Health

By Paul Harris, Standards EditorRecorded September 2026 · Standard v1.1 · How checks are performed

Fails 2 of 8 criteria. S3, pharmacy identification: No filling pharmacy is named. The home page refers only to U.S. pharmacies, and the help pages say an approved prescription goes to one of several pharmacy partners. 1 more criterion also fails; see the table below.

At a glance

Prime HealthTelehealth service

6/8criteria passed

Price: GLP-1 program from $9.99 a day
Sells: compounded semaglutide, compounded tirzepatide
FDA letters: None on file

Visit Prime Health See all eight dispositions

Telehealth service. Passes 6 of 8 criteria. Recorded against Standard v1.1.

A telehealth platform selling compounded semaglutide and tirzepatide on a monthly subscription that covers the medication, clinician visits and shipping, with prescribing by outside medical groups in every state except Louisiana. Care starts with an online assessment, and it promises a refund to a member who does not lose 10% of body weight in 4 months.

Operating entity Better Life Health, Inc.

Dispositions

Code	Criterion	Disposition	Where it appears
S1	Prescriber requirement	PASS	Prime Health's website; Prime Health's terms of service page
S2	Prescription gating	PASS	Prime Health's website; Prime Health's general page on its help site; Prime Health's billing page on its help site
S3	Pharmacy identification	FAIL	Prime Health's website; Prime Health's treatment page on its help site; Prime Health's terms of service page
S4	Compounding disclosure	PASS	Prime Health's website
S5	Analytical documentation	FAIL	Prime Health's website; Prime Health's safety page; Prime Health's terms of service page
S6	Business address	PASS	Prime Health's website; Prime Health's terms of service page
S7	Price disclosure	PASS	Prime Health's website; Prime Health's billing page on its help site
S8	Enforcement status	PASS	FDA warning-letter index

Evidence, criterion by criterion

The evidence behind each disposition in the table above, where it appears, and its date.

S1PASSThe disclaimer says a clinician from the provider groups, which include JMP Medical and OpenLoop Health, reviews each assessment and decides whether to prescribe, and the terms list the professional entities that provide the care.Source: Prime Health's website; Prime Health's terms of service page.

S2PASSThe home page lists an online assessment that screens applicants as the first step, then a clinician review and a prescription if approved, and the help pages say the payment taken at sign-up secures the first consultation and is refunded in full if the clinician finds the member not eligible.Source: Prime Health's website; Prime Health's general page on its help site; Prime Health's billing page on its help site.

S3FAILNo filling pharmacy is named. The home page refers only to U.S. pharmacies, and the help pages say an approved prescription goes to one of several pharmacy partners.Source: Prime Health's website; Prime Health's treatment page on its help site; Prime Health's terms of service page.

S4PASSThe disclaimer on the home page says the compounded GLP-1s are not FDA-approved or evaluated for safety, efficacy or quality, and the notice beside the plans says the FDA has not evaluated the medications.Source: Prime Health's website.

S5FAILNo certificate of analysis or lot document is published on the home page, the safety page, the help pages or the terms.Source: Prime Health's website; Prime Health's safety page; Prime Health's terms of service page.

S6PASS111 Town Square Pl, Ste 1238, PMB 274857, Jersey City, New Jersey 07310, a private mailbox, printed in the footer and in the terms, which name Better Life Health, Inc., doing business as Prime Health, a Delaware corporation, and New York law.Source: Prime Health's website; Prime Health's terms of service page.

S7PASSThe home page prints the GLP-1 program as starting at $9.99 a day, with no price by medication, dose or month. The help pages say the subscription is billed every 28 days and covers medication, unlimited clinician visits and shipping, and that a processed payment is not refunded except the first payment of a member found not eligible.Source: Prime Health's website; Prime Health's billing page on its help site.

S8PASSNo FDA warning letter names Prime Health or Better Life Health, Inc., and no action has halted the business.Source: FDA warning-letter index.

Products shown on the seller's own pages at the recorded date: compounded semaglutide, compounded tirzepatide.

Other sellers of the same products

Who sells semaglutide Who sells tirzepatide

Visit Prime Health

Dispositions recorded against Standard v1.1. Method and null semantics: how checks are performed. This record is not a review and contains no medical advice.